Press Release

FOR IMMEDIATE RELEASE
Website feedback that makes sites more usable

Boulder, CO - April 19, 2010  Website owners and designers struggle to make their sites easy for their customers to use. Despite their best efforts, customers run into problems that weren’t expected. Problems encountered result in lower sales, overlooked information, or customers who never come back to the site. The fixes for these issues are not always obvious leaving the site’s owner, designers, and customers all frustrated.  Usablefeedback.com has been launched to help identify problems and solutions. 

Staffed by usability professionals with years of experience designing websites and conducting usability tests, usablefeedback.com produces a video showing what a customer might go through while trying to complete a specific task or find specific information.  The reviewer points out problems and offers very specific solutions.  The cost is affordable for small businesses and startups at $139 per review. Unlike the many online “remote usability” sites that are available, usablefeedback.com’s site does not require that you know how to design research studies, write research questions, or interpret data from the feedback.  Understanding why something is happening and how to fix it is key to effectively redesigning a site.

Usablefeedback.com is a service offered by Chili Interactive, LLC.  Chili Interactive is a usability-focused consulting group specializing in the design of web applications, websites, telephone-based services, and software applications.  Chili offers services to get the right requirements, build a good-looking and easy-to-use application, and get feedback from customers through usability testing, surveys, and other innovative research programs. Chili Interactive has offices in Boulder, CO and Chandler, AZ.

http://usablefeedback.com
http://chiliinteractive.com

Contact: Lyn Bain
llbain@chiliinteractive.com
303.818.2771

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